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Automatic translation — only the French version is authoritative.

Privacy Policy

Last update: 19/06/2026

This Privacy Policy describes how personal data is collected, used, stored and protected when using the site deals.produits-veto.com, operated under the trade name Produits-veto.com | ANTI-GASPI.

La Pharmacie de l'Envigne places particular importance on protecting the privacy of its customers and undertakes to process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French regulations.

1. Data controller

Personal data collected on the site is processed by:

SELARL Pharmacie de l'Envigne
11 Place du Général Pierre
86140 Lencloître – France
RCS Poitiers: 439 616 335
E-mail: contact@produits-veto.com

2. What data is collected?

Depending on the services used, we may collect the following categories of data:

  • first and last name;
  • postal address;
  • email address;
  • phone number;
  • IP address;
  • connection and browsing data;
  • order history;
  • delivery information;
  • communication preferences;
  • content of messages sent to customer service;
  • information relating to ordered products;
  • data relating to the animal when necessary for processing an order, providing advice, carrying out a pharmaceutical analysis or making a pharmacovigilance report.

Banking data is never stored by la Pharmacie de l'Envigne. Payments are processed directly by our secure payment providers.

3. Purposes of processing

Personal data is collected for the following purposes:

  • creation and management of the customer account;
  • order management;
  • preparation and shipping of parcels;
  • payment management;
  • after-sales service and complaint handling;
  • management of returns and refunds;
  • responding to requests sent to customer service;
  • management of accounting and tax obligations;
  • fraud prevention;
  • improvement of the site and user experience;
  • statistical analysis and audience measurement;
  • compliance with regulatory obligations applicable to the sale of veterinary medicines;
  • management of veterinary pharmacovigilance reports.

4. Legal bases for processing

Processing carried out is based on one or more of the following legal bases:

  • performance of the sales contract;
  • compliance with a legal obligation;
  • the legitimate interest of la Pharmacie de l'Envigne;
  • the user's consent when required.

5. Data recipients

Personal data may be disclosed only to persons or organisations authorised to access it as part of their duties.

This may notably include:

  • authorised members of la Pharmacie de l'Envigne;
  • the site's technical service providers;
  • carriers;
  • payment providers;
  • hosting providers;
  • communication and customer relations providers;
  • administrative or judicial authorities where required by law;
  • laboratories or competent authorities as part of a pharmacovigilance report.

6. Data retention period

Personal data is stored for a period not exceeding that necessary for the purposes for which it is collected.

By way of illustration:

  • data related to orders is stored for the period necessary to comply with legal and accounting obligations;
  • customer account data is stored for as long as the account remains active;
  • exchanges with customer service are stored for a period appropriate to handling requests and managing disputes;
  • data relating to pharmacovigilance is stored in accordance with applicable regulatory obligations.

7. Veterinary pharmacovigilance

As part of a pharmacovigilance report, la Pharmacie de l'Envigne may need to collect certain information relating to:

  • the product concerned;
  • the batch number;
  • the animal concerned;
  • the circumstances of use;
  • the effects observed.

This information is processed solely within the framework of the regulatory obligations applicable to veterinary pharmacovigilance.

8. Data security

La Pharmacie de l'Envigne implements appropriate technical and organisational measures to ensure the security, integrity and confidentiality of personal data.

These measures aim in particular to prevent any unauthorised access, loss, destruction, disclosure or alteration of data.

9. Your rights

In accordance with the GDPR, you have the following rights:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to data portability;
  • right to withdraw your consent when processing is based on it.

To exercise your rights, you may send your request to:

contact@produits-veto.com

Proof of identity may be requested where necessary to verify the identity of the requester.

10. Complaint to the CNIL

If you believe that your rights are not being respected, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

Website: https://www.cnil.fr

11. Cookies and trackers

The site uses cookies and similar technologies to ensure it functions properly, measure its audience, improve the user experience and offer certain services.

The methods for managing cookies are detailed in the site's Cookie Policy.

12. Amendment of the privacy policy

La Pharmacie de l'Envigne reserves the right to amend this Privacy Policy at any time to reflect legal, regulatory or technical developments.

The applicable version is the one published on the site at the time of consultation.